Privacy policy & Cookies

1. Who we are and how to contact us

Belub ("we", "us", "our") distributes lubricants and regenerated oils for industrial applications.

Data controller : Belub
Rue du Petit Chêne, 6 to 12 - 4000 Liège, BELGIUM
Telephone: +32 (0)4 274 09 30
E-mail : info@belub.com
Website : https://www.belub.com

2. Personal data we collect

a) Information you provide directly to us

When you submit our contact form, we collect: name, company name, e-mail address, telephone number (if applicable) and the content of your message. We use this information to respond to your request and to follow up on our products or services.

b) Data collected automatically

When you browse our site, we collect technical data via cookies and similar technologies, in particular :

  • IP address
  • Browser type and version
  • Device and system information
  • Pages viewed and time spent
  • Referral site

This data helps us to understand how the site is used and to improve performance and the user experience.

3. Legal basis for processing (RGPD)

We process your personal data only where permitted by the GDPR:

  • Response to requests via the contact form: legitimate interest (article 6(1)(f) RGPD) - follow-up of professional requests.
  • Audience measurement and site performance : consent (Article 6(1)(a) GDPR).
  • Integrated video players and social networking pixels : consent (Article 6(1)(a) GDPR).
  • Security, fraud prevention and site optimisation: legitimate interest (Article 6(1)(f) GDPR).

You can withdraw your consent at any time via the cookie settings on our site or by contacting us.

4. Confidentiality information on our third-party services

5. Data sharing and international transfers

We share personal data only with :

  • Belub's internal staff responsible for processing requests.
  • Trusted service providers (hosting, analytics, IT support) committed to confidentiality and security.

We do not sell or rent your data. If data is transferred outside the EEA, we apply appropriate safeguards, such as the EU Standard Contractual Clauses.

6. Shelf life

  • Contact forms : kept for up to 12 months after your last interaction, except in the case of an active commercial relationship.
  • Analytics data and cookies : stored according to the parameters of the third-party service concerned.

7. Your rights (RGPD)

You have the following rights:

  • Right of access
  • Right of rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to portability
  • Right to withdraw consent

To exercise your rights, please contact : info@belub.com
You may also lodge a complaint with the Data Protection Authority (DPA):
https://www.autoriteprotectiondonnees.be/

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. However, no system is completely secure.

9. Children's data

Our site and services are not aimed at children and we do not knowingly collect their personal data.

10. Amendments to this policy

We may update this Privacy & Cookie Policy to reflect changes in our practices or legal requirements. The most recent version is available at https://www.belub.com/privacy-policy.

11. Contact

Belub
Rue du Petit Chêne, 6 to 12 - 4000 Liège, BELGIUM
Telephone: +32 (0)4 274 09 30
E-mail : info@belub.com
Website : https://www.belub.com

12. Cookie policy

a) What is a cookie?

Cookies are small text files placed on your device by the websites you visit. They enable the site to function, improve its performance and provide information to the site owners.

b) How we use cookies

  • To ensure that the site functions properly (essential cookies)
  • Remember your choices and preferences (functional cookies)
  • Analyse site usage (analytics cookies)
  • Measuring the effectiveness of our advertising (marketing cookies)

c) Types of cookies used

  • Essentials : necessary for the proper operation and safety of the site.
  • Functional : store your preferences (e.g. language).
  • Analytics : (e.g. Google Analytics) analyse the use of the site in order to improve it.
  • Marketing : (e.g. LinkedIn Insight Tag) measure ad performance.
  • Integrated content : (e.g. Vimeo) allow you to play embedded videos.

d) Managing your preferences

On your first visit, a banner will appear allowing you to accept all cookies, refuse non-essential cookies or manage your preferences by category. You can change your choices at any time via the "Cookie settings" link in the footer of the site.

e) Deactivation and third party information

f) Service life

Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or are deleted manually. Retention periods vary according to third-party services.

g) Legal basis

Essential cookies are deposited on the basis of our legitimate interest in providing a functional and secure site. Analytics, marketing and integrated content cookies are only used with your consent, which you may withdraw at any time.

13. Cookie banner text

We use cookies to improve your experience, analyse traffic (via Google Analytics), display embedded videos (Vimeo) and measure our LinkedIn advertising. You can accept all cookies, decline non-essential cookies or manage your preferences. For more information, see our Privacy & Cookies Policy.

14. Withdrawal of consent

You can withdraw your consent at any time by opening the cookie settings (link in the footer) or by deleting cookies via your browser. This withdrawal does not affect the lawfulness of previous processing.

15. "Do Not Track

Some browsers send a "Do Not Track" (DNT) signal. Our site does not currently respond to these signals. You can manage cookies via our settings and your browser settings.

16. Updates to the Cookies Policy

We may change the list of cookies used and will update this policy accordingly. Please check this page regularly for the latest information.